ITEZ.SG Pte. Ltd.

General 7

• What is ITEZ.SG?
• How does ITEZ.SG works?
• Who is eligible to subscribe to our plan on ITEZ.SG?
• Why does ITEZ.SG requires my national identification number?
• Do I need to place a deposit?

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Payment 7

• What happens if the payment collection is declined due to insufficient funds or the decline of card payment?
• What kind of payment methods are accepted?
• May I defer my repayment?
• What should I do if the automatic payment fails?
• Can I pay my plan in full early?

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Shipping 6

• How long will it take for the device to deliver?
• What are the costs and types of delivery?
• Can I self-collect the device?
• What happens if I missed my delivery?
• How can I check the delivery status of my order?

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Account 5

• How do I update my account information?
• How do I change my password?
• How do I reset my password?
• What is my credit limit?
• Why is my account suspended and how to re-activate it?

Tech Subscription 13

• Does the subscribed device come with warranty?
• Do I have to buy it at the end of my subscription plan?
• Can I cancel my plan in the middle of the subscription term?
• Can I subscribe to more than one subscription?
• What happens if the device is damaged during the subscription term?

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Corporate Subscription 8

• What is Corporate Subscription Plan?
• Who is eligible to subscribe to the Corporate Subscription Plan?
• What are the requirements to subscribe to a Corporate Subscription Plan?
• How can I subscribe to the Corporate Subscription Plan?
• What payments are accepted for Corporate Subscription Plan?

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Aircon Subscription 14

• What is included in the aircon subscription?
• How long is the aircon subscription for?
• Is this plan only for new BTO owners?
• Do you offer other brands of aircon?
• Am I eligible to subscribe?

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Water Purifier Subscription 11

• What is included in the water purifier subscription?
• How long is the water purifier subscription for?
• What happens after the 36th month of the subscription period?
• Do I need to pay a deposit?
• How do I know if I’m eligible to subscribe?

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